Sr Access Specialist PRN - Women's OHO Imagining .
Location: Nashville, Tennessee
Internal Number: 2112878
Description - External
Sr Access Specialist PRN - Women's Imagining OHO
(Work on site at One Hundred Oaks)
JOB SUMMARY: Provides service to patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer independently. Schedules patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions. Coaches and mentors staff and assists with change initiatives as well as performance measures, quality monitoring and coaching, and advancement support.
Answers calls in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
Ensures accuracy in answering questions and assisting customer with requests to meet their needs.
Captures customer information and document using messaging system to clinic staff and/or providers.
Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions.
Provides information to customer regarding appointment location, process steps, parking, etc.
Coaches and mentors new and existing staff by educating others on area-specific knowledge, skills and tools, and departmental processes.
Assists with onboarding and training as needed.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
The Department of Radiology, along with the Vanderbilt University Medical Center, operates at the global crossroads of teaching, discovery and patient care, and we are a team of people striving to make a positive impact in the world.
Our mission is to design and apply technology that benefits patients and to cultivate leaders.
Patient Care: We serve our patients with the best, most advanced care.
Education: We train our students, residents and fellows to become future leaders.
Research: We produce radical medical breakthroughs and generate imaging advancements for personalized medicine.
We understand that in order to meet our goals, we must makediversityandinnovationtop priorities. By embracing diversity and inclusion, we are able to bring together a team of leaders and trainees with varied skill sets, perspectives and experiences. A diverse team is best equipped to foster the innovation that will meet today's greatest unmet challenges in healthcare
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.